Part Time Customer Service Administrator
Are you looking for a rewarding role where you can make a difference in people's lives? We are currently seeking a Customer Service Administrator to join our client's team, who specialise in working with vulnerable individuals. This is a fantastic opportunity to provide vital support and excellent customer service to those who need it most.
Contract Type: Permanent, Hybrid (remote flexibility - working from the Warrington office during training and a few times per week after completion of probation period)
Working Pattern: Part Time, working different days throughout the week, including weekend work
Hourly Rate: £11.56
Responsibilities:
1. Manage inbound and outbound calls to provide information, support, and assistance to customers
2. Handle customer inquiries and issues in a professional and empathetic manner
3. Maintain accurate and up-to-date customer records and documentation
4. Collaborate with internal teams to escalate and resolve complex customer queries
5. Coordinate with team to ensure the overall well-being of customers
6. Assist with scheduling appointments and coordinating transportation for customers
7. Contribute to the continuous improvement of customer service processes and procedures
Requirements:
1. Previous experience in a customer service role, ideally within a similar environment
2. Excellent verbal and written communication skills
3. Strong problem-solving and decision-making abilities
4. Empathy and sensitivity when dealing with vulnerable populations
5. Strong attention to detail and organisational skills
6. Ability to work effectively as part of a team
7. Flexibility to work on a rotating shift schedule
8. Proficiency in Microsoft Office Suite
What we offer:
1. Positive and supportive team environment
2. Opportunities for professional growth and development
3. Part-time working pattern that allows for a healthy work-life balance
4. Chance to make a real difference in the lives of vulnerable individuals
5. Hybrid working model - option to work from home!
If you are a compassionate and dedicated individual with a passion for helping others, we would love to hear from you. Join our client's team and be part of a positive and impactful organisation.
Note: This position involves shift work on a part-time basis.
Job Info
Job Title: Part Time Customer Service Administrator
Company:
Location: Warrington, Cheshire
Posted: Feb 25th 2025
Closes: Mar 28th 2025
Sector: Customer Services
Contract: Permanent
Hours: Part Time
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