Mobile Funeral Service Arranger
Location: Jonathan Walker Funeral Directors, Sheldon, Birmingham.
Job Type: Part-time / Permanent / 20 Hours Per Week (5 days over 7)
Salary: £13,062.40 per annum (£12.56 per hour)
About Us:
Jonathan Walker is a customer-focused funeral service provider with a longstanding reputation for providing compassionate and professional funeral care. We are dedicated and passionate about supporting families during what can be life's most difficult moments, offering guidance, care, respect, and dignity every step of the way.
Role Overview:
We are seeking a compassionate and detail-orientated Mobile Funeral Service Arranger to join our dedicated team. You will play a vital role in supporting families arrange meaningful and person-centred funerals for their loved ones. You will be the key point of contact for overseeing the planning and coordination of funeral services, ensuring an empathetic, professional, and sensitive experience for the communities we serve.
Here is what a typical day could look like for you:
1. Coordinate and book appointments with clients and families to discuss funeral arrangements and provide advice on the different options we have available.
2. Organise all aspects of the funeral, including transportation, floral arrangements, memorials, and service locations.
3. Liaise with external stakeholders, such as crematoriums, clergy, florists, and other relevant professionals to ensure legal compliance and due diligence have been met.
4. Complete all necessary paperwork with accurate details.
5. Provide emotional support, communicating clearly and with integrity at all times.
6. Work within a team internally, ensuring all relevant members of the branch receive arrangement details in a timely manner.
7. Facilitate chapel of rest visits, ensuring loved ones are cared for and presented respectfully, meeting client expectations.
8. Organise and participate in community engagement events, representing the brand and company.
Key requirements:
1. Excellent communication and interpersonal skills, with the ability to empathise with grieving families.
2. Strong attention to detail and organisational skills.
3. Able to work as part of a team and independently.
4. Experience within customer-focused roles.
5. Comfortability with being in close contact with the deceased.
6. Flexibility to work evenings, weekends, and on-call as required to meet customer needs.
7. Full UK Driving licence to travel between branches and provide home arrangements.
Desirable but not essential as full training will be provided:
1. Funeral sector or related industry experience
2. Funeral Plan Consultant qualified, with knowledge/understanding of FCA Regulations and funeral-related legal requirements.
What we provide to you:
1. Annual salary of £13,062.40
2. 22-25 days holiday + bank holidays
3. Pension Scheme.
4. Life Assurance X2.
5. Free Uniform Provided.
6. Access to our internal apprentice & personal development schemes.
We wouldn't be able to provide this integral service without our people. If you'd like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times, then we would love to hear from you!
What are the next steps?
To join us in this role, simply hit the 'apply' button to submit your application, and a member of our Talent Acquisition Team will be in touch!
FCA Statement
Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).
Equality, Diversity, and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives, to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.
We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.
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