Diamond Search Recruitment are working with a well-established and successful Law Firm and assisting them in the hire of a Client Services Assistant to join their team.
Ideal candidate would have attention to detail and be articulated in handling enquiries.
You will be responsible for supporting the Management team in day to day tasks relating to all aspects of new clients.
Key responsibilities will include:
* Delivering an exceptional level of customer service across all six Legal departments, understanding client enquiries: providing friendly and knowledgeable information regarding the Firms services via telephone and website enquiries
* Accurate recording of client details and information. Inputting client data into a database system with the highest level of confidentiality, safeguarding financial and personal information to avoid breaches
* Corresponding daily with Legal Advisors and Assistants regarding client enquiries, assisting Legal Advisors with opening client files, performing conflict searches and preparing estimates of fees for services
* Monitor daily activities of each client services executive, disseminating daily duties, tracking performance and training staff on operating procedures and company services
* Aid Senior leadership during executive decision-making processes and generating daily reports to recommend corrective actions and improvements
* Produce monthly business development reports to review client activity and identify opport...