Job Title: Helpdesk Technician
Location: Epsom, Surrey Salary: £25,000 - £27,000
Hours: Full time hours, Monday to Friday - 9am to 5pm
At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring each individual receives a person centred, professional service through our local teams of professional carers and registered nurses.
The Helpdesk Technician will be responsible for providing remote support to our clients via our ticketing system and via phone, Teams and remote access software where necessary. Maintaining our IT assets database. Setting up new user accounts and provisioning IT equipment in line with our build policies. Deprovisioning leavers and assisting with more complex problems and projects when applicable. Assisting in the networking and equipment setup of our growing network of branches.
As a Helpdesk Technician, your responsibilities will include:
* Provide first Line Helpdesk support via phone, email, and remote access software
* Troubleshoot, diagnose problems, implement corrective action and/or escalate to other technical resources as appropriate and in line with agreed processes
* Support customers through the problem-solving process
* Administration of users account and credentials
* Daily operational checks
* Manage and maintain accurate records
* Client machine builds
* Ordering equipment
* Assisting in overseeing asset database
* On-site support when required
To be a successful Helpdesk Technician, you will have:
Essential
* Able to work well in a team
* Able to work independently when required
* Good diagnostic thought processes
* A keen desire to learn
Desirable
* Some hands-on experience of IT ticketing systems
* Some hands-on Active Directory and Microsoft Azure/inTune
* Some hands-on experience working with Microsoft Technologies such as Windows 10 & 11, Windows Server 2012 R2 and/or above, Microsoft 365
* Experience of VOIP systems
Our benefits will include :
* A competitive salary
* 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service. This will be pro rata'd
* An additional day off for your Birthday
* Blue Light Card
* Cycle to Work scheme for our Head Office, Regional and Branch colleagues
* Long Service Awards
* Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
* A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
* Annual leave purchase (ALP) scheme
* Supportive working environment with ongoing learning and development opportunities.
* A friendly, agile and flexible working culture
About your next employer:
You will be working with Prestige Nursing & Care, an established and growing brand, currently celebrating its 80th year.
Prestige Nursing & Care follows safer recruitment best practice for all appointments, and in line with CQC regulations, we require and will undertake enhanced DBS, right to work, reference and employment history checks.
Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way.
Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity, or any other perceived difference. We reserve the right to close this position early.
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