We are looking for a Senior Booking Coordinator to support our endoscopy team by providing a patient booking and administrative service for the endoscopy units.
Key Responsibilities:
1. Work as part of a team to provide a highly confidential patient booking and administrative service.
2. Maintain a high standard of service to meet patient needs and clinical demand, keeping accurate patient records. Precise booking and data entry is crucial.
3. Communicate effectively with colleagues, consultants, and general practitioners, while dealing politely and sensitively with patients and their relatives.
4. Manage a busy role with frequent requirements for concentration and regular interruptions, necessitating self-prioritization of workload.
5. Perform significant computer work; good IT skills and accuracy are required in this busy and demanding role.
6. Use the Trust Electronic Patient Record System and Endoscopy database to identify and book day case procedures for patients in line with Trust policies and procedures, including contacting patients by telephone or letter to inform them of admission dates and relevant procedure information.
7. Ensure procedure bookings are made in line with priority and waiting lists, ensuring patients do not breach Government/Trust waiting times. Identify any urgent requests or capacity issues within the department and inform the Administration Manager of any potential breaches that cannot be resolved.
8. Ensure patients adhere to relevant medical criteria for each procedure.
9. Book clinics in advance and at short notice, including backfilling last-minute cancellations.
10. Responsible for cancelling and rearranging Endoscopy procedure lists, ensuring patients are informed of appointment changes.
11. Take accurate and precise messages and prioritize them to medical staff or secretaries as appropriate.
12. Liaise with the Transport Office to ensure that appropriate patient transport is booked as required.
13. Perform other administrative duties, including filing, photocopying, ordering supplies, etc.
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