Job summary
We are looking to appoint an enthusiastic and motivated person to join the Acute Paediatric Team at Ysbyty Gwynedd as a full-time Patient Pathway Coordinator/Team Leader.
The Patient Pathway Coordinator role includes management of the patient journey through the care pathway in accordance with Welsh Government Referral to Treatment (RTT) guidelines and requirements.
The successful candidate will have good organisational skills and a good knowledge of the RTT guidelines. They will work closely with the Operational Management Team and liaise with the administrative and clinical staff to progress patient pathways and ensure accuracy of surgical waiting lists.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
To ensure progression of the patient journey through the Care Pathway in accordance with Welsh Government Referral to Treatment (RTT) guidelines and requirements. The post holder will work closely with the Operational Management Team and will liaise with Administrative and Clerical Staff to progress pathway and ensure accuracy of waiting lists throughout all Stages of the Patient Pathway producing reports for Management meetings to demonstrate this progression.
Key Tasks and Responsibilities
To source, collect and validate accurate RTT data from differing PAS systems, in accordance with agreed practices and standards;
To ensure RTT (Referral to Treatment) data reported to the CPG (Clinical Programme Group) is accurate and delivered in a time efficient manner for submission;
Investigate and interrogate the Health Board's PAS systems efficiently and accurately to provide RTT status, eliminate errors as identified and ensure any corrections that are identified are forwarded to the relevant department for action.
To actively support the Management Team in identifying, reporting and resolving department issues in order to achieve a high standard of data quality and completeness of RTT data;
To attend relevant meetings across the Health Board sites and contribute as a RTT expert as required This will entail travelling across North Wales;
To provide day to day supervision and first line management of paediatric administrative staff.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application ability to speak Welsh is desirable but not essential for this post; Welsh and/or English speakers are equally welcome to apply. We offer support for those wishing to learn Welsh.Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
1. Diploma Level Qualification in Administrative Related Field (or equivalent level of experience)
2. English Language and Maths GCSE Standard
3. ILM Management Level 3 or equivalent experience
4. ECDL
5. Extensive and demonstrable knowledge and experience (to at least RSA level 3 or equivalent) of the full range of administrative systems, software programmes
Desirable
6. Previous experience of managing staff
7. Experience of waiting list management
Experience
Essential
8. Good knowledge of current Referral To Treatment/ Previous NHS experience Experience of data handling including sourcing, collecting and interrogating of information Experience of interaction with all levels of staff
Desirable
9. Advanced knowledge of Excel
Skills
Essential
10. Good working knowledge of Microsoft Packages particularly Excel Ability to plan and prioritise own workload and achieve deadlines Ability to set up new working processes
Desirable
11. Ability to speak Welsh
Knowledge
Essential
12. Knowledge of Waiting List Management and Referral to Treatment Guidelines
Personal Qualities
Essential
13. Ability to work as part of a team. Ability to interact with staff at all levels.