Main Duties
Process customer orders that have been received online in an accurate and timely manner.
Review customer orders for accuracy and completeness .
Managing out of stock items/orders and liaising with customers.
Reviewing customer payments to ensure they meet our payment security criteria
Coordinate with warehouse staff to ensure orders are fulfilled and shipped
Answering questions about order status, shipment schedules, and product information to help resolve customer concerns
Update and manage reports relating to order confirmations
Communicating with suppliers or manufacturers to obtain product information or status updates on orders
Skills and Knowledge
Good computer skills
Excellent attention to detail
Ability to work effectively under pressure
Ability to work on own initiative, but also work well within the team
Excellent communication and presentation skills are a must.
Organised, accurate, methodical and ability to work to tight deadlines.
Capability to multitask
Excellent customer service skills and telephone manner
Good administrative skills
Helpful & positive attitude in a busy environment
Willingness to learn and Develop
Ability to resolve challenges promptly & correctly.
Salary and Benefits
£22.5K increasing to £24K
Temp to Perm
Long term opportunities and career development.
Supportive management and colleagues.
Fun, social, vibrant team environment.
On site car parking.
Free refreshments.
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