The Company
Quest Search and Selection are partnering with a start-up beauty business that utilises cutting-edge technology to deliver exceptional products to customers worldwide. This product is setting a new standard in the face & beauty industry.
The Role
The role of eCommerce Operations Manager to set up and manage Shopify store, ensuring a seamless shopping experience for both international and domestic customers.
Key Responsibilities of this eCommerce Operations Manager:-
* Create and manage the Shopify eCommerce site, ensuring a user-friendly and visually appealing layout.
* Optimise the store for international and domestic customers, considering language, currency, and shipping options.
* Set up and manage fulfilment processes, ensuring timely and accurate order processing.
* Implement warehouse and stock holding systems to maintain optimal inventory levels.
* Oversee the warehouse management system (WMS) and ensure efficient operations.
* Utilise PluginHive solutions (or similar) for multi-carrier shipping integration, ensuring efficient and cost-effective order fulfilment.
* Implement and manage Klaviyo (or similar technology) for email marketing campaigns, customer segmentation, and automation.
* Develop and execute digital marketing strategies to drive traffic and sales.
* Research and identify the best fulfilment partners for different regions, considering cost, reliability, and speed.
* Ensure all technical integrations are functioning correctly and efficiently.
* Monitor and analyse customer feedback to improve the shopping experience.
* Implement strategies to increase customer satisfaction and loyalty.
* Provide regular reports on sales, traffic, and other relevant metrics.
* Creating all social media posts, reels and delivering on the content strategy.
Requirements for this eCommerce Operations Manager:-
* Ideally have 1 years plus experience as a Digital or eCommerce Operations Manager or above in beauty or fashion space.
* Open to 12 month contract role
* Proven experience in managing Shopify eCommerce stores.
* Keen to work in a founder led business and the initial startup stage
* Able to recommend and implement the right plugs-in for business (fulfilment, WMS Digital marketing etc)
* Business has growth opportunities and part of a wider business regarding funding.
* Really wants someone hands on and to drive a strategy for the business.
* Experience with digital marketing tools for example Klaviyo.
* Familiarity with international shipping and logistics solutions like Global-e and PluginHive.
Benefits that come along with this eCommerce Operations Manager:-
* Hybrid working, however once 1-2 times a week based in their Datchet Office.
* Holiday entitlement: 25 days of holiday plus bank holidays (pro-rata for part time employees)
* Free eye test
* Training and development opportunities.
* Employee assistance program (providing 24-hour mental support).
* Employee life assurance scheme
If this opportunity sounds like you and you feel you have the right experience, then please apply quoting the reference no JO-2407-113072