Job summary The post holder is responsible for providing effective administrative support to the HR Advisor/HR Business Partner/Associate Director of HR, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues and having responsibility for specific areas of work. The role is full time working 37.5 hours - Monday to Friday 9am to 5pm at the Urgent Treatment Centre, 15 Katie Road, Birmingham, B31 3HB. Salary starts at £25,000 dependant on experience. Main duties of the job Key responsibilities Carry out administrative processes as instructed Assist with recruitment and pre-employment checks for new employees Maintain the relevant systems used for staffing, absence and training Assist with maintaining staffing records in accordance with organisational policies and procedures Act as the first point of contact on behalf of the HR Advisor/HR Business Partner when required Notetaking as necessary Handle telephone and general enquiries Processing all forms of communication relating to areas of work All forms of data entry and record keeping relating to areas of work Follow and adhere to Health and Safety procedures Ensuring work areas are tidy Any other delegated duties considered appropriate for the post About us Our Mission South Doc Services aims to provide first class up-to-date healthcare to the community while maintaining a family doctor relationship with all patients throughout their life. The Organisation provides patient focused services using the criteria of clinical excellence and in doing so makes healthcare accessible to all. The Organisation maintains that excellence by investing in the development of its staff enabling a highly skilled workforce to deliver the services required by the health economy. We realise that our staff are our main asset and by looking after them means we can look after our patients. The Organisation will comply and encourage the principles of patient choice and ownership of services in order to provide an equitable service tailored to the patients needs. We like our patients to feel that they have had such a great service that they wouldnt think twice about recommending us to their family and friends. What we do? South Doc integrates where possible with all allied clinical partners such as other primary care providers, secondary care hospitals and private healthcare organisations in order to encompass a full health service for the patient. Working with these partners allows us to provide patients with a broader choice of services at different locations, allowing easier access to the NHS and its services. Date posted 14 January 2025 Pay scheme Other Salary £25,000 a year Dependent on Experience Contract Permanent Working pattern Full-time Reference number A3716-25-0000 Job locations Urgent Treatment Centre 15 Katie Road Birmingham West Midlands B29 6JG Job description Job responsibilities Job summary The post holder is responsible for providing effective administrative support to the HR Advisor/HR Business Partner/Associate Director of HR, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues and having responsibility for specific areas of work. Key responsibilities Carry out administrative processes as instructed Assist with recruitment and pre-employment checks for new employees Maintain the relevant systems used for staffing, absence and training Assist with maintaining staffing records in accordance with organisational policies and procedures Act as the first point of contact on behalf of the HR Advisor/HR Business Partner when required Notetaking as necessary Handle telephone and general enquiries Processing all forms of communication relating to areas of work All forms of data entry and record keeping relating to areas of work Follow and adhere to Health and Safety procedures Ensuring work areas are tidy Any other delegated duties considered appropriate for the post Communication Communicate effectively to deliver excellent customer service to colleagues, practices and external partners Communicate effectively to handle delicate matters with discretion and tact while maintaining confidentiality Promote effective teamwork with all staff Provide appropriate communication to identify problems and solutions promptly Special Requirements of the post: An understanding, acceptance and adherence to the need for strict confidentiality Job description Job responsibilities Job summary The post holder is responsible for providing effective administrative support to the HR Advisor/HR Business Partner/Associate Director of HR, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues and having responsibility for specific areas of work. Key responsibilities Carry out administrative processes as instructed Assist with recruitment and pre-employment checks for new employees Maintain the relevant systems used for staffing, absence and training Assist with maintaining staffing records in accordance with organisational policies and procedures Act as the first point of contact on behalf of the HR Advisor/HR Business Partner when required Notetaking as necessary Handle telephone and general enquiries Processing all forms of communication relating to areas of work All forms of data entry and record keeping relating to areas of work Follow and adhere to Health and Safety procedures Ensuring work areas are tidy Any other delegated duties considered appropriate for the post Communication Communicate effectively to deliver excellent customer service to colleagues, practices and external partners Communicate effectively to handle delicate matters with discretion and tact while maintaining confidentiality Promote effective teamwork with all staff Provide appropriate communication to identify problems and solutions promptly Special Requirements of the post: An understanding, acceptance and adherence to the need for strict confidentiality Person Specification Knowledge Essential 1.Good standard of communication both orally and in writing 2.A specific understanding of the confidential nature of the work in hand 3.Conversant with Microsoft Office 4.Understanding of confidentiality and Data Protection Act Desirable 1.Knowledge of Employment Law 2.Knowledge of CQC regulations Qualifications Essential 1.GCSE English or equivalent Grade C or above 2.RSA II typing/word processing or equivalent Desirable 1. HR qualification or experience relevant to the post Skills Essential 1.Proficient in reading and writing English 2.Able to speak confidently on telephone and understand fluent English to receive and issue instructions in English and without the risk of misunderstanding 3.Strong organisational skills and ability to maintain complete and accurate record systems 4.Ability to work under own initiative and prioritise workload to meet deadlines 5.Ability to follow and apply policies and procedures 6.Ability to provide excellent customer service 7.Good interpersonal skills 8.Good telephone manner Experience Essential 1.Previous experience of working in an office environment 2.Experience of working in a fast pace environment 3.Experience of Notetaking Desirable 1.Previous experience in a HR role 2.Previous experience of working within the NHS Personal Qualities Essential 1.A willingness to work in a flexible and co-operative manner with colleagues 2.Ability to handle delicate matters in a discrete and tactful manner 3.Ability to work as a team or on own initiative 4.Ability to cope with change 5.Reliable 6.Good time keeper 7.Friendly and approachable 8.Willingness to undertake a DBS check if needed 9.Willingness to undertake training 10.Able to cope under pressure 11.Ability to behave in a professional manner at all times Person Specification Knowledge Essential 1.Good standard of communication both orally and in writing 2.A specific understanding of the confidential nature of the work in hand 3.Conversant with Microsoft Office 4.Understanding of confidentiality and Data Protection Act Desirable 1.Knowledge of Employment Law 2.Knowledge of CQC regulations Qualifications Essential 1.GCSE English or equivalent Grade C or above 2.RSA II typing/word processing or equivalent Desirable 1. HR qualification or experience relevant to the post Skills Essential 1.Proficient in reading and writing English 2.Able to speak confidently on telephone and understand fluent English to receive and issue instructions in English and without the risk of misunderstanding 3.Strong organisational skills and ability to maintain complete and accurate record systems 4.Ability to work under own initiative and prioritise workload to meet deadlines 5.Ability to follow and apply policies and procedures 6.Ability to provide excellent customer service 7.Good interpersonal skills 8.Good telephone manner Experience Essential 1.Previous experience of working in an office environment 2.Experience of working in a fast pace environment 3.Experience of Notetaking Desirable 1.Previous experience in a HR role 2.Previous experience of working within the NHS Personal Qualities Essential 1.A willingness to work in a flexible and co-operative manner with colleagues 2.Ability to handle delicate matters in a discrete and tactful manner 3.Ability to work as a team or on own initiative 4.Ability to cope with change 5.Reliable 6.Good time keeper 7.Friendly and approachable 8.Willingness to undertake a DBS check if needed 9.Willingness to undertake training 10.Able to cope under pressure 11.Ability to behave in a professional manner at all times Employer details Employer name South Doc Services Address Urgent Treatment Centre 15 Katie Road Birmingham West Midlands B29 6JG Employer's website http://southdocservices.co.uk/ (Opens in a new tab)