Who are we looking for?
We are looking for an experienced Leisure Travel Consultant to join our friendly and driven team at Surgeons Quarter Travel.
You'll deliver travel services, both routine and complex, for our globally based clientele. You will be organised, demonstrate meticulous attention to detail and communicate confidently.
You must be eligible to work in the UK.
Duties and Responsibilities
* Creating and booking unforgettable experiences, tailored exactly to your customer's needs.
* Deliver a Travel Service to an exceptionally high standard in a timely manner.
* Forge long-lasting relationships with our customers, partners and suppliers.
* Confidently communicating with prospect clients, through a wide range of channels including online live chats, social media, telephone enquiries and face-to-face conversation.
* Maintain a complete knowledge of and comply with all departmental policies/service procedures / standards.
* Ensure that the Company Health & Safety Policy is met at all times.
* Be familiar with all hotel / campus services / features and local attractions / activities to respond to business changes and guest enquiries accurately.
* Promote the Surgeons Quarter Travel service to its maximum potential, building relationships with clients, customers and employees alike.
* Provide assistance to Surgeons Quarter Business Travel
* Surgeons Quarter is a multi-facetted business so a multi-skilled and open approach is required within the daily operation.
What's in it for you?
* A competitive salary of £27,860 per annum
* Access to discounted staff rates in hotels across the UK
* Enhanced pension plan, as an employer we contribute 7.5%
* Access to our employee assistance programme, 24/7, 365 days a year
* Complimentary use of our onsite SQ Gym
* 30% Staff discount card available across all Surgeons Quarter outlets
* Fun travel perks such as attending travel industry familiarisation events and trips, and access to discounted holidays
Who are we?
Surgeons Quarter, a wholly owned subsidiary of the Royal College of Surgeons of Edinburgh has developed its property and facilities to create an integrated conferencing and events facility within the College campus, including the stylish 129-bedroom hotel, Ten Hill Place Hotel. The facilities lend themselves to a variety of activities and events including conferences, professional meetings, weddings, exhibitions and social events. SQ manage a large food and beverage operation, which includes management of venue bars, private banqueting and a high street café, Café 1505.
Surgeons Quarter, in conjunction with SpaceUK, operate one of the largest Edinburgh Festival Fringe venues and additionally SQ in association with "Spirit of Scotland" is an extensive provider of Scottish Evenings.
In 2020, SQ opened Surgeons Quarter Travel as a member of Hays Independence Group.
Our offices on Roxburgh Place are a renovated late 18th century building now fully modernised and open plan. The space offers a welcoming, bright and contemporary working environment.
Every year, Surgeons Quarter looks to grow its activities to maximise the return to our Parent Charitable organisation and we operate in a culture where innovation is encouraged. The company has the ability to move at pace and all expansion opportunities whether on or off site will be considered.
What do we believe in?
Excellence - We push ourselves to excel. Providing the best outcomes for patients. And now, providing unparalleled hospitality in Edinburgh's historic World Heritage centre.
Passion - We are obsessed by detail and strive to make every visit to Surgeons' Quarter a memorable one. We love what we do, and we hope we let that show.
Inspiring - We offer an eclectic range of venues with character and history. Our venues encourage learning and sharing of knowledge, and the local produce served is put together with flair and imagination.
Considerate - We deliver an outstanding experience in all our venues due in no small part to the attitude and care of our staff. We pride ourselves in knowing we are working for an organisation who ultimately delivers surgical care around the world. We also pride ourselves on our sustainability and have collected consecutive Green Tourism Gold Awards for our hotel facility.
An overview of our facilities can be seen at www.surgeonsquarter.com and www.tenhillplace.com
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