Multinational Service Manager
Locations: Chelmsford, United Kingdom
Time Type: Full time
Posted: 2 Days Ago
Job Requisition ID: 330140
Primary Details
The opportunity
QBE’s renowned and growing Multinational Service Centre in Chelmsford has an exciting opportunity as a Multinational Service Manager.
We are seeking individuals who are looking for a chance to join a great team in a supportive environment where anything is possible. If you are a team player with a desire to lead and inspire, then this is the role for you.
Your new role:
This is a key role to the European Operations (EO) business where you will be managing a team of Multinational Service Experts to deliver essential multinational servicing and co-ordinating programmes through their full lifecycle (policy administration, claims, risk engineering, and cashflow management) whilst working with producing underwriting teams and Global Network offices. This team will be servicing our top tier clients and will require bespoke solutions and key focal points to ensure key service requirements are met. The team are based in the UK as well as Continental Europe and will require occasional foreign travel.
* Develop awareness of Multinational’s global business plan (and where necessary, other QBE divisions Contribution to multinational business plan results as required.)
* Meet with clients and brokers on a regular basis to manage service expectations and sell QBE’s Multinational Proposition. Co-ordinate and support all aspects of account servicing from account creation to cash management to provide multinational servicing.
* Undertake activities in accordance with all agreed controls, standards, and procedures to ensure appropriate activities are completed on time and to required standards.
* Give guidance on compliance, regulatory and tax.
* Work with your Team Members, Underwriters and Brokers to ensure smooth communication and service standards adhered to create a single point of contact within the Multinational Service Centre (MSC).
* Act as a facilitator and co-ordinator.
* Track and manage servicing levels in line with performance standards and client expectations.
* Manage your team to ensure day to day service delivery.
* Provide training and advice to your team to increase capability and knowledge within the team.
* Monitor PMP forms, development plans and perform annual appraisals to ensure progress is made against objectives and within timescales.
* Act as a deputy for the Multinational Service Centre Hub Manager.
About you
* Ability to empower your team to create a flexible, creative, problem-solving environment.
* Relationship Management skills – ability to build productive internal and external relationships.
* Experience of working to established processes and driving process improvements.
* Demonstrable experience of working in a global environment with diverse cultural demands.
* Insurance background in an underwriting/broking environment is preferred.
* Previously managed teams according to tight service levels in complex environments is required.
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
APPLY NOW and let’s make it happen!
Skills: Account Management, Analytical Thinking, Communication, Critical Thinking, Customer Service, Detail-Oriented, Financial Management, Insurance Regulations, Intentional collaboration, Managing performance, New Account Management, Process Improvements, Risk Management, Service Improvement, Succession Planning.
Application Close Date: 27/10/2024 11:59 PM
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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