Please note, the succesful candidate will receive a 2.9% increase on their salary WEF 1st April 2025 in line with our annual pay award. We currently have an exciting opportunity for a Customer Services Advisor to join our team based at our offices in Kings Hill. Tonbridge Gateway offer a multi-agency service to customers of Tonbridge & Malling Borough Council, Kent County Council services, and a range of partners from the public and voluntary sectors. Reporting to the Gateway & Customer Services Manager, you will undertake a customer facing role for enquiries related to Customer Services, Gateway, and tourist information as well as support our telephony service to residents. Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service. You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills. There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. In return we will give you excellent ongoing training and support. This is a part time vacancy, and you can expect your working hours to be as follows: Monday to Thursday Monday 09:00 – 17:00 30min lunch Tuesday 09:00 – 17:00 30min lunch Wednesday 09:00 – 17:00 30min lunch Thursday 09:30 – 17:00 30min lunch For an informal discussion about this role, please contact Laura French on 01732 876271 (direct candidates only, strictly no agencies)