As the Area Service Manager, you will play a pivotal role in overseeing and optimising service operations for our onsite customers. Your primary focus will be on leading a team of Onsite Service Assistants and Engineers, ensuring exceptional service delivery and customer satisfaction.
Key Responsibilities:
Service Operations Management: Coordinate end-to-end service operations to meet SLAs and enhance service quality. Team Leadership: Motivate and develop Onsite Service Assistants and Engineers to achieve performance goals. Customer Relationship Management: Cultivate strong customer relationships and collaborate with sales teams on service opportunities. Budget and Resource Management: Efficiently manage service budgets and resource allocation. Quality Assurance: Implement and maintain service standards to uphold quality and compliance