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Retail Customer Service - Weekends only, Southampton
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Client:
Entain
Location:
Southampton, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
7a9213800c66
Job Views:
2
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
This role involves delivering excellent customer service in a betting shop environment. You will be responsible for taking bets, processing transactions, demonstrating products, handling customer concerns, and maintaining shop standards. The position requires working on weekends and bank holidays, with a flexible rota. Candidates must be 18 or over, passionate about customer service, and able to handle challenging situations professionally.
Responsibilities include:
* Delivering outstanding customer service
* Promoting safer gambling
* Taking bets on sports and events
* Handling transactions and demonstrating products
* Managing customer complaints empathetically
* Achieving targets and maintaining shop standards
* Opening and closing the shop as needed
Qualifications:
* Must be 18+ years old
* Passion for customer service
* Effective communication and relationship-building skills
* Self-motivated and proactive
* Ability to work alone or in a team
* Calm and professional in challenging situations
Benefits:
* Competitive salary (£12.50/hour)
* Overtime opportunities
* Pension and ShareSave schemes
* Retail discounts
* Healthcare support
* Development opportunities
We support diversity and inclusion and are committed to providing adjustments during recruitment if needed.
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