Role Overview
The Customer Team Leader role is a challenging and rewarding position that requires strong leadership skills, excellent communication abilities, and a passion for delivering great customer service.
You will be responsible for managing a team of Customer Team Members, providing coaching and guidance, and ensuring that the store runs smoothly and efficiently.
We are looking for someone who is able to strike a balance between leading and supporting their team, and who is willing to roll up their sleeves to get the job done.
Key Responsibilities
* Lead the store team and ensure that the store runs smoothly and efficiently
* Coach and supervise Customer Team Members
* Deliver great customer service and handle challenging situations
* Manage stock levels and maintain a safe and clean store environment
* Support the Store Manager and contribute to the development of the store's strategy and plans