Job Description
Customer Services Administrator
Shrewsbury
£22,308 (will increase in April 2025)
Permanent
Monday-Friday / 9am-5pm
We are currently supporting our prestigious client who are looking for a Customer Services Administrator to join their well-established company in Shrewsbury. In this role, you will be the first point of contact for customers contacting the business. The main priority is to answer the telephone and deal with requests from clients and customers that require a routine response, as well as responding to incoming general enquiry emails.
Your responsibilities will be:
1. Answer incoming calls and emails dealing with requests from clients and customers that require a routine response whilst directing more complex issues via calls or emails to the appropriate person/team.
2. To use mail merges to deliver general correspondence to clients.
3. To work with the Department Head or Branch Manager and Team Managers in the preparation of and responses to, all client, contractor and customer communications whether by telephone, e-mail, fax or letter.
4. To process, scan, photocopy and file documents as required.
5. To assist in uploading documentation to the various internal systems.
6. To maintain and update the diary of appointments for the Department Manager or Branch Manager and team manage...