Job Description
Basic Function:
The Service Solutions team is in charge for After-sales contracts and connectivity for Trucks.
We manage a profitable business in R&M and Connectivity services, in terms of revenues and
customer after-market retention. It is our responsibility to manage the relationship within Company, Dealers and final Customers, aimed to maximize the Customer satisfaction in relation to our R&M and Connected services products.
You will learn to use and understand the key concepts of the After-sales contracts offer supporting the TCO manager in day-to-day operations contributing as an active member of the team. You will be trained to develop the ability to analyse the results achieved and to plan preventive and corrective actions to achieve the targets. Also, you will develop the ability to prioritize and make fast but accurate decisions in an exciting and challenging environment.
Key Responsibilities:
In order to achieve the Aftersales internship function, the main responsibilities of the position include:
* The role has the objective to contribute to ensure a profitable business in R&M and digital services, in terms of Revenues and Margins,
* Work on strategies to increase the market share thanks to data analysis and through a cross functional approach with other departments
* Key role for Dealer Network for R&M and digital services in terms of sales support and trainings, problem solving
* Capture Dealers and Customers’ hints to help improve after-sales opportunities and create efficient business processes
* Assist the Dealer’s salesforce in managing R&M and EW, guiding them thought our system and processes and defining strategies to enhance the business.
* Support the Dealer’s network to improve their sales performances and how to interact with salesmen and internal colleagues in order to maximize the final customer’s satisfaction.
* Be the main interface with the Dealer Network and customers and your focus will be to support and improve the after-sales business.
Job requirements and qualifications:
* Preferential Economic/Engineer Degree with specialization in Marketing or Digital services
* Advanced skills in Data Analyst/reporting
* Good knowledge of Microsoft Office with specific focus on Excel.
Additional Job Requirements:
* Eligibility to work in the UK.
* Full clean Driving Licence.
Competencies and Key Behaviours:
* Presentation skills.
* Ability to speak in public.
* Team work.