IT Support Analyst (Cheltenham, On-site)
About finova
finova is the UK’s largest cloud-based mortgage and savings software provider, supporting more than 60 leading lenders and 3,000 mortgage brokers. Our award-winning software suite includes origination solutions for mortgages and savings, servicing solutions for mortgages and savings, broker CRM solutions, and a range of solutions that connect lenders, intermediaries and consumers.
About the role
*Please note this role requires the successful candidate to be on-site in our Cheltenham office up to 4 times per week, work flexibly and travel to our London office when required.
As an IT Support Analyst you will work closely with the IT Helpdesk, Production Support Team and the Head of IT & Security to deliver new technologies and capabilities. You'll shape the new ways to deploy infrastructure, use new technologies to replace older ones, and help deliver new ways of ensuring our services remain healthy and available to both finova staff and customers.
You will be responsible for the day-to-day running of the IT support desk, ensuring the team is picking up and resolving tickets and providing KPIs to the Head of IT & Security. You will also provide technical leadership to peers and offer support and guidance where needed.
This role covers all IT front office and back-office infrastructure and EUC services, from configuring networks and firewalls to setting up new user services and software to assisting with hardware-related issues for end users and security investigations.
Responsibilities:
* Assist in delivering and managing resilient IT infrastructure and EUC cloud technologies required to operate the business.
* Manage the business’s Cloud, Virtual, & Physical infrastructure environments such as Azure/O365 tenants, physical and virtual firewalls, Wi-Fi, routers and switches (Meraki).
* Manage all IT related hardware, including servers, workstations, laptops, printers and scanners.
* Configure and secure server and desktop operating systems with Microsoft Azure technologies such as Intune and Azure AIP.
* Support Microsoft Teams telephony related services and reporting.
* Assist with managing the licensing of all company software, ensuring the IT platform is appropriately licensed.
* Assist with the creation and delivery of security controls as set in the Information Security Policies.
* Work closely with the Information Security Team to identify, evaluate and implement appropriate security technologies.
About You:
* In-depth knowledge of Azure / Office 365 cloud platform.
* Experience with firewalls, networking and associated infrastructure such as routers and switches.
* Familiarity with security technologies.
* Excellent communication skills.
* Strong self-learning ethic to keep abreast with new technologies and industry best practices.
* Ability to work on own initiative or as part of a team.
What will you get from joining the finova family?
* 25 days holiday in each calendar year plus bank holidays.
* Flexible hybrid working policy.
* Life Assurance, Group Income Protection and Private Medical Insurance.
Equal Opportunity Statement
Diverse teams really are the best teams; we promote a working environment in which diversity is recognised, valued and encouraged.
#J-18808-Ljbffr