Job Description
About the role
This is a 6-month fixed term contract working 39 hours per week, Monday to Friday. We are currently working in a Hybrid style with a 3-day office requirement.
The successful candidate will provide administrative support to the regional operational team to deliver effective resource management for maintenance repairs and empty homes. You will provide our customers with prompt, professional, and accurate information. You will work with contractors, customers, and colleagues to resolve queries in a timely manner. You will work to ensure that data and information is updated on our systems, so a keen eye for detail is essential.
What we’re looking for
We’re a customer-focused organisation, so we know that how we do things is just as important as what we do. You’ll not only be an experienced Coordinator, but you’ll also have great customer service skills.
You’ll also be able to demonstrate:
1. Experience of working in a customer-focused environment.
2. Experience of working within agreed performance targets.
3. Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
4. Ability to work in a fast-paced environment and under pressure.
5. Experience of working with databases.
6. Experience of working with Microsoft Office including Word and Excel.
If you are interested in this vacancy and would like to apply for this role, please review the role profile to view all the key responsibilities and then submit your CV.
About Us
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers’ homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
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