Contact Daniel Bradley | | Aftercare Manager (Engineering) - Dungannon - Permanent Riada is partnering with a cutting-edge, industry-leading manufacturing company based in Dungannon, County Tyrone, and we’re on the lookout for an experienced Aftercare Manager to join their team. This is your chance to step into a pivotal role within a global organisation that places a strong emphasis on customer care and support! What's on offer for you?
* Competitive Salary: Salary that recognises your experience and expertise.
* Work-Life Balance: Enjoy a Monday to Friday schedule.
* Comprehensive Benefits: Access a Health Cash Plan, Health Insurance, Pension, Life Assurance, and much more.
* Wellness Perks: Take advantage of discounted gym memberships, high street discounts, and insurance options.
* Recognition & Rewards: Celebrate your milestones with Long Service Awards and enjoy social events with your colleagues.
* Sustainability Initiatives: Participate in Cycle to Work and Tech Schemes.
* You’ll be at the forefront of our client's global customer care and support function. Partnering with the Head of Customer Care & Aftercare Services, you will help shape and implement a strategic business plan that aligns operational goals with ambitious vision.
Key Responsibilities:
* Provide strong leadership and guidance to your team, ensuring clarity in both everyday and high-pressure situations
* Inspire and motivate your team to align with company’s values, fostering a culture of collaboration and excellence
* Set best-in-class standards for service teams, focusing on hiring, mentoring, and performance management
* Build trusted relationships with employees, suppliers, and customers
* Champion a “safety first” culture by ensuring compliance with health, safety, and environmental policies
* Drive continuous improvement by analysing warranty cost data
* Lead initiatives to enhance customer experiences, develop training programmes, and work towards a unified technical support system
Criteria :
* A higher education degree in a technical discipline and a minimum of 5 years of experience in Customer Care
* Strong technical acumen in mechanical, electrical or hydraulic systems
* A natural leader with a hands-on approach, who can motivate and empower teams
* Excellent customer relationship skills
* Proficiency in Salesforce and Microsoft Office Suite, especially Excel, Word, OneDrive, and PowerPoint
* The ability to manage a varied workload while maintaining high service levels
* Willingness to travel internationally as needed
Ready to make an impact? If you’re excited about this opportunity, don’t hesitate to apply online, email, or give Daniel a call at to discover more about this position and other opportunities we have available.
Riada Resourcing is an equal opportunities employer.