We have an opening for a motivated Practice Manager/Operations Manager/Office Manager/Project Manager to help support and drive our award-winning, growing Private Medical and Cosmetic Practice based on the outskirts of Chichester.
Package
Permanent, full time (part time applications considered) – salary £40-44,000 per annum; pension; hours Monday to Friday, 8am to 4pm; free parking; 25 days leave + statutory holidays
Overview
To ensure the smooth running of all activities within the clinic, genuinely believing that patients should be treated as individuals, not as numbers in a file. Responsible for the efficient, effective and safe management of the Practice, ensuring the well-being of patients, visitors, practitioners and colleagues for mutual and continued success, whilst delivering impeccable customer service.
Main Job Tasks and Responsibilities – Practice Manager/Operations Manager
1. CQC compliance administration in line with NICE guidelines (relevant support and training as necessary)
2. Manage staff, HR development and employee appraisals - ensure effective teamwork and communications within the business
3. Work collaboratively with colleagues and third parties in the provision of a seamless service
4. Dealing with matters with tact and sensitivity, maintaining a high level of confidentiality
5. Managing customer queries, commendations, compliments and complaints
6. Working alongside the team to ensure all systems and processes are working optimally so that the day-to-day flow of the clinic is as smooth and efficient as possible
7. Managing the relevant databases and paperwork
8. Production of statistics and reports whilst having a clear understanding of income & outgoing expenditure
Qualifications & Skills – Practice Manager/Operations Manager
1. A genuine interest in matters pertaining to good health, wellbeing and lifestyle
2. Practice Management and/or Operations Management or similar experience in a business environment where skills can transfer
3. Excellent administrative and IT skills (MSOffice, in particular Excel and our in-house database – training on the latter will be given)
4. Superb organisation, time management skills and attention to detail
5. A positive, cheerful, can-do attitude with a high customer focus – a productive and proactive, problem solver
For this role as Practice/Operations Manager, please click apply online and upload an updated copy of your CV.
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