Job Description Working hours - Monday to Friday 9am to 5.30pm Be the primary point of contact for your allocated accounts Provide a pivotal role linking all aspects of the business together to ensure an exceptional client experience Reviewing work submitted to the Laboratory to ensure it has been logged correctly and according to client requirements Ensure clear and timely communiucation with your clients on the progress of their projects Develop and maintain relationships with your allocated accounts. Responsible for managing all service concerns or queries in accordance with the Eurofins Chemtest Quality System Retain business from your allocated accounts Identify new opportunities for growth within your allocated accounts Support the onboarding of new accounts Responsible for renewing quotations within the Laboratory Information Management System (LIMS) Follow up on all quotations generated for your accounts providing clear feedback on quote conversion rates Update and document all client communications within Eurofins CRM system Maintaining an effective and dynamic knowledge base of competitors' activities within CRM Carry out reasonable actions and duties as required by the business Attend networking/ marketing and other industry events within and outside of contracted hours Adhere to Key Performance Indicators (KPI) set by the business Actively promoting the business both externally and internally Maintaining confidentiality To comply with all the Health and Safety and ISO14001 requirements of your role, and perform any other reasonable duties as required by the Eurofins Chemtest Business Understand to a high level of aptitude all Eurofins digital systems and tools