Job introduction Job title: Service Delivery Manager – SEN & Social Care Transport A bit about us: Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone The Role: In the role of a Service Delivery Manager, you will be in control of the SEN Transport and Social Care Transport Operation, including a team of 7 officers and a Principal officer. The role reports directly to the Head of Passenger Transport and Fleet As a Service Delivery Manager, you will work on schedules and processes to ensure service users safe and efficient carriage as well as liaising with contractors, service users, parents and carers, schools, daycentres and parent forums regarding service delivery Other management responsibilities can include ensuring all controls are in place regarding safe transport such as risk assessments and relevant equipment such as harnesses and child seats in use if appropriate along with undertaking investigatory or disciplinary hearings and grievances As a member of the SEN and Social Care Transport team, you must comply with current legislation and policies; ensuring staff and contractors meet required safeguarding and DBS requirements as well as monitoring and updating KPIs and financial information The Service Delivery Manager will work closely with stakeholders, including other departments, Parent & Carer forums, Transformation team and respond to complaints, appeals, freedom of information or SAR requests related to the department and will ensure invoices and spend is accurately controlled and reported Our offer to you: 35 hour working week At least 31 days holiday plus bank holidays rising to 35 after 5 years’ service (pro rata if part time) - option to purchase further days Part of the Local Government Pension scheme – option to join the AVC scheme Progression - opportunities and training through a wide range of high quality learning Health and Wellbeing - offer including Employee assistance programme Cycle to Work and Travel Pass Schemes Drive Time – a salary sacrifice car lease scheme Family friendly policies with enhanced leave Discounted Gym Memberships Employee Volunteering Scheme Medicash Next steps: Closing Date is: Friday 29 th November 2024 If you would like to talk to a member of the team about the role, please contact Peter Sass via Peter.Sassliverpool.gov.uk Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitmentliverpool.gov.uk Although we advertise on Jobs go public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad. We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible. Watch our recruitment video to see what life is like working at Liverpool City Council: