Job Description Job Title: Commercial SME Account Handler Location: Surrey Full/Part Time: Full Time Salary: £38,000 We are on the hunt for an Account Handler to support our clients team for the administration of clients’ insurance requirements, including general enquiries, renewals, mid- term adjustments, obtaining quotations and invoicing of premiums. Dealing with our SME clients, you will have a passion for providing excellent service to your clients. Please note this is a full-time, permanent opportunity. You will be based in our clients Surrey office and ideally be onsite for 3 days per week on average. Overview: Assist in achieving Group/Division client retention targets by providing an excellent level of service. Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable). Undertake market exercise to establish most competitive terms available. Obtain renewal terms and present to client. Issue renewal documentation in line with contract certainty. Ensure premiums are collected prior to the commencement of cover and in line with Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards. Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system. Produce accurate and professional documentation at all times using relevant Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium. Actively cross-sell products from other Divisions. Liaise with and assist other branches and Group Resources as necessary. Knowledge: Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR. Must have a minimum of 2 years experience dealing with SME or commercial clients. Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills. Excellent oral and written communication skills. Ability to gather and analyse information from the client. Ability to identify and respond appropriately to an individual client’s level of understanding. Ability to persuade and influence others. Qualifications: GCSEs A-C in Maths & English. Cert CII (desirable). Acturis ( desirable). For extra information please contact:- 0203 411 8430 Email: adminlawesgroup.co.uk