Account Manager - Southampton - ARD1052198
Our Account Managers are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.
Our people share a common mindset that sets us apart. Our Account Managers are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners.
Being part of our team will mean ensuring we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.
Responsibilities
1. Successful management of a personal small/mid range client portfolio to deliver personal New Business and Renewal Retention Rate targets
2. Operate in accordance with the company’s Sales Quality standards at all times, to deliver high quality outcomes for customers.
3. Promoting add on products and dealing with new business enquiries.
4. Building a working relationship with clients and insurers.
5. Develop and maintain an understanding of the PMI market, products and regulation attending insurer training as necessary.
6. Effectively negotiating premiums with the holding insurer and alternative insurers to obtain good value outcomes for customers in line with their requirements.
7. Input notes on all business, new / retention into database on a daily basis.
8. Liaise with other team members providing additional support where required.
9. Ensure relevant paperwork is on file to ensure compliant process is complete.
Essential criteria
10. Experience within the Financial Services / General Insurance market / Private Medical Insurance experience preferable.
11. Experience in relationship building with Insurers/Providers, Clients and Account Managers preferable.
12. Experienced in using Microsoft Office Programs.
13. A willingness to study towards industry recognised qualifications.
14. Customer service background / experience
15. Strong numeracy and literacy skills
16. Effective verbal and written communication skills
17. Personable telephone manner
18. Professional, customer focussed approach internally and externally when dealing with colleagues and distribution partners
19. Well organised and able to respond well under pressure and meeting deadlines
20. Working well as part of a team as well as being able to work for periods using own initiative
21. Copes well with change, internally within the business and externally within the market
22. Efficient and Reliable
What do we offer in return?
In return you will be welcomed and supported by our Ardonagh family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:
23. Holiday entitlement of 26 days plus bank holidays
24. Opportunity to progress your career across the entire Ardonagh family
25. Pensions scheme for when you feel it’s time to retire
26. 24-hour support for physical and mental wellbeing
27. 1 days paid volunteering day to give back to our communities
28. The Spotlight Awards, where we shine a light on the brightest talent across our group
We offer a competitive salary and bonus scheme, combined with a benefits package which can be personalised to suit your needs continuous training and development opportunities to progress your career with an ambitious and growing company.
Our people are key to the continued success of our business. As a result we provide an inclusive, dynamic working environment where development and opportunity go hand in hand. Here at Towergate Health & Protection we strive to be a diverse and inclusive workplace. We treat all our colleagues, candidates, customers and insurer partners equally, fairly and respectfully.
If you are an enthusiastic, motivated individual searching for a role that offers genuine potential for both personal and professional development, come and be part of our story and help us shape our future.