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Overview
Do you want to help enrich the lives of learners worldwide?
At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide.
RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources).
The Role
The Compliance Manager is based within the Delivery Operations Standards Office (DOSO) and reports to the Service Delivery & Standards Manager.
As Compliance Manager, you will take a "hands on" approach to compliance, supporting our Service Delivery & Standards Manager in defining, developing, supporting, and governing service quality and compliance across the Technology business.
You will manage and maintain our established ISO certifications including ISO 9001, ISO 22301, and ISO 27001 ensuring that administration and activities required for compliance are complete, driving and supporting continuous improvement across these.
Responsibilities
Main Responsibilities include but are not limited to:
Service Quality
* Collaborate with the Service Delivery & Standards Manager in defining and developing operational standards, processes, and practices within Technology to ensure consistent and efficient ways of working.
* Ensure the delivery of high-quality services across our customer base through monitoring and evaluating service performance against defined service quality standards.
* Work with the wider Technology group to ensure we meet the requirements of our key ISO standards, leading, participating in, and supporting internal and external audits as appropriate.
* Support the ISO 27001 Lead Implementer in the transition to the 2022 standard.
* Fulfil the role of process owner for agreed processes and practices.
Continual Improvement
* Identify process inefficiencies and collaborate with stakeholders to develop and implement process improvements.
* Monitor and act on customer feedback, ensuring it informs improvement recommendations, decisions, and activities.
* Streamline existing activities and identify opportunities to eliminate waste and inefficiencies.
Skills and Experience
You will have proven experience of:
* Working in an ITIL and ISO aligned environment with an active role in process development and management.
* Representing the business in an external audit context e.g., participation in ISO audits.
* Leading and coordinating improvement projects across different functional specialisms.
* Applying Lean principles and practices within a service context.
* Managing complex scenarios involving multiple stakeholders.
You will have:
* A practical understanding of relevant ISO standards e.g., ISO 9001, ISO 22301, ISO 27001.
* Significant experience of leading and delivering process improvement in a service context.
* Practical knowledge of ITIL V4.
* Experience in managing functions within an IT service operation.
* Practical knowledge of data protection (GDPR) (advantageous).
What's in it for you?
At RM we have "My Work Blend @RM" which provides office-based colleagues with multi-location and hybrid working options. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.
RM is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and successful candidates will be subject to Disclosure and Barring Service (DBS) checks.
As well as a competitive salary and our core benefits package, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too.
To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive environment. Should you require additional support with your application or interview process, please contact us at recruitment@rm.com.
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