We'd love to hear from you if you have: practical experience in an operational role in a holiday operating environment a good understanding of necessary standards of housekeeping, presentation and maintenance some supervisory experience, good people skills, confidence dealing with a variety of situations including incidents and complaints Holidays Operation Team LeaderThe south-east Devon holidays portfolio is made up of 11 diverse holiday cottages, ranging from our 2-sleep bolthole at Parke, to our 10-sleep historic manor house at Shute Barton. As a team, we are passionate about our places and our guests and everything we do reflects this passion. This will be a varied role, offering the successful candidate a unique opportunity to use their skills in truly unique places.To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.You will induct new staff and support the provision of an efficient, effective and flexible service ensuring cover for changeovers, service cleans and house opening achieving very high standards of presentation; co-ordination of routine maintenance and repairs, and deal with customer queries in line with the NT Holidays Toolkit.Health and Safety compliance and good environmental management is essential. You will be familiar with working to risk assessments, COSHH procedures, accident reporting, and fire safety.You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 20 April 2025To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 162398IRC162398ExeterPermanent f/t or p/t (18 hrs pw)Ends: Apr 20th 129.9 mi from High WycombeWe're looking for 2 Holidays Team Leaders to help make sure that everyone has a fantastic holiday at one of our beautiful National Trust cottages in South East Devon.Duration: PermanentHours: 18 hours per week, on a rota basis to include alternate Saturdays. Your role will include up to two changeovers in the week.Salary: £12.75 per hourInterview date: 28th April 2025Internally you will be known as 'Holidays Operation Team Leader'For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Killerton - RO, Killerton, Exeter, EX5 3LECompliance.Eligibility to Work in the UK12.75 per hour