Job summary This is a fixed term/secondment post until 31/05/2026 due to maternity cover. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application. An exciting opportunity has arisen for a Service Support Manager position within Scheduled Care service delivery team for the Urology Department, due to maternity leave. This role will work as part of the Scheduled Care Service Delivery teams, working autonomously with minimum levels of daily supervision. The post holder will be the support to the Service Delivery Manager, Service Manager and Senior Nurse Managers across a range of strategic, operational and managerial activities including the Delivery of Tier 1 targets, RTT targets, key financial, performance targets and objectives, service improvement, modernisation and performance delivery. The post holder will have responsibility for operational support and delivery of key targets for specific clinical areas and improvement plans relating to Scheduled Care. Main duties of the job The Service Support Manager will provide comprehensive administrative support to Scheduled Care service delivery teams. This role will specifically focus on: The efficient coordination and management of Clinics; Validation of outpatient waiting lists, including COVID waiting list back-log and follow-up patients; General administrative support of day to day service operations. The successful candidate will require a sound understanding of patient clinical pathways and experience in using Welsh Clinical Portal and Welsh PAS. This role will require the ability to work independently and as part of a team, together with excellent communication and organisational skills to prioritise work, meet deadlines and work under pressure. About us Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through: Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest. Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire. Two integrated care centres (Aberaeron and Cardigan, Ceredigion). Community facilities, including: 48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales. Date posted 18 March 2025 Pay scheme Agenda for change Band Band 5 Salary £30,420 to £37,030 a year per annum Contract Fixed term Duration 12 months Working pattern Full-time Reference number 100-AC103-0325 Job locations Glangwili General Hospital Dolgwili Road Carmarthen SA31 2AF Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 07/04/2025. Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Interviews will be held on 07/04/2025. Person Specification Qualifications and Knowledge Essential Degree or equivalent experience/ CPD Thorough understanding of a range of PC software e.g. Microsoft Office packages, Email and Intranet Desirable Understanding of systems in use within NHS organisations including primary, community and secondary care Experience Essential Demonstrable experience of supporting and managing projects or operational plans Demonstrable experience of organising and co-ordinating a range of complex plans simultaneously Desirable Experience of working within NHS Language skills Desirable Welsh Speaker (Level 1) Person Specification Qualifications and Knowledge Essential Degree or equivalent experience/ CPD Thorough understanding of a range of PC software e.g. Microsoft Office packages, Email and Intranet Desirable Understanding of systems in use within NHS organisations including primary, community and secondary care Experience Essential Demonstrable experience of supporting and managing projects or operational plans Demonstrable experience of organising and co-ordinating a range of complex plans simultaneously Desirable Experience of working within NHS Language skills Desirable Welsh Speaker (Level 1) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Hywel Dda University Health Board Address Glangwili General Hospital Dolgwili Road Carmarthen SA31 2AF Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)