Duties:
* Manage the property portfolio in order to maximize office income including the retention of properties and clients.
* Ensure a smooth check in/out process.
* Manage & issue tenancy contract renewals
* Invoice renewal fees from Landlords and Tenants.
* Deal efficiently and effectively with complaints from Landlords and Tenants.
* Register Deposits and successfully handle deposit dispute negotiations.
* Pro-actively chase overdue rental payments.
* Manage property maintenance issues in line with the correct process.
* Liaise with Landlords and contractors for works to be carried out on properties.
* Monitor inventories, gas safety certificates, EPC’s and all other legal documentation to ensure that all managed properties comply with current legislation.
* Handle efficiently all landlords & tenant correspondence post let.
* Ensure all information is entered promptly into the Property Management system to guarantee continuity of filing systems.
* Visit properties to undertake inspections as and when required to do so
* Notify utility companies of all new tenants and change of occupants including the forwarding of all meter readings.
* Manage the property diary system to ensure that all reminders, gas safety inspections, management visits and tenancy renewals are completed on time