At KFH we are looking for a Head of Lettings Property Management based at our Head Office in Wimbledon.
With 14,000 active tenancies across London and over 30% managed by KFH, we’re seeking someone that has experience and success in leading large property management teams and building and maintaining relationships with key clients. In this role you will regularly present to our Senior Management Team, therefore experience in creating strategies for development and the ability to respond quickly and strategically to changes in legislation is key. At KFH we are continuously looking for opportunities to improve, and are looking for a Head of department to bring new inspirational thinking whilst embracing our legacy.
At KFH, with over 60 branches across the capital we are London’s largest independent property services groups, and we are growing! As one of London’s leading property services groups we offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion. In addition to this, we have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients. Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking.
You will report into our Group Director of Property Management.
Responsibilities of a Head of Lettings Property Management include:
1. Setting and reviewing targets whilst motivating and inspiring the team
2. Overseeing the onboarding of acquired businesses’ people and portfolios into existing operation
3. Regularly review operational statistics and data to identify trends and needs
4. Collaborate with the senior management team to agree and deliver operational strategies, ensuring the decisions and procedures are upheld.
5. Ensure our managed portfolio is compliant to relevant legislation and KFH covenants in Terms of Business and Tenancy Agreements are adhered to.
6. Set and maintain high departmental standards
7. Directly manage an Operational Management team, who will communicate and implement directions across the department
8. Handle escalated complaints working with The Property Ombudsmen where necessary
9. Collaborate with the HR, Talent Acquisition and Talent Development teams to help ensure your team are well-supported and continuously developing their skills
KFH are committed to creating an environment in which our property management team can thrive. All team members play a key part in our client retention plans by working with landlords and contractors with a focus on long term relationship building.
Through KFH’s dedicated Talent Development team you will have access to a range of in person and online training programmes that will support you in your role and in your longer-term career development.
Each year we celebrate success by hosting a companywide Awards Ceremony, also we have many seasonal social events throughout the year. We also have regular involvement with our chosen London-based charity, London Youth. Activities vary from cake sales to Tough Mudder to marathons and we encourage our employees to participate. We pride ourselves in fantastic customer service, exceptional communication and delivering the right results.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
KFH. People. We get it.
Click here to see all our company benefits, including additional earning potential and discounts.
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