NETZSCH Thermal Instruments UK Limited is part of NETZSCH-Gerätebau GmbH a successful, innovative company offering a wide range of opportunities for professional development. We are a world leader in a high-tech niche sector with measuring instruments for thermal analysis and rheology. Our devices are used in laboratories and production facilities around the world to analyze any material from raw to finished products as part of research & development and quality assurance. They are employed for material characterization at the highest level for almost all materials, such as plastics, ceramics and metals - from pharmaceuticals tocomponents for aircraft construction.
Job Description
* Install, service, and repair thermal and rheology systems at customer sites and in the UK office
* Promote NETZSCH products and help maximize product sales
* Manage travel and logistics to ensure efficient service delivery
* Provide support and basic operator training to customers during instrument installations
* Promote and sell service contracts to customers
* Collaborate with the global service team to identify and resolve quality issues
* Maintain a full UK driving license and travel as required for the role
Qualifications
* HND/HNC or equivalent in Electronics, Engineering, or Sciences
* Strong problem-solving skills with the ability to manage diverse and complex situations
* Excellent interpersonal, technical, and communication skills
* Strong organizational skills and attention to detail
* Competent IT skills, particularly with MS Office software
* Experience with CRM systems
* Previous service experience, ideally 3 to 5 years in laboratory equipment, is a plus