ABOUT IFX PAYMENTS Founded in 2005, IFX Payments has grown to become a leading global foreign exchange payment and financial technology provider. It is our strategy to build a core group of strong long-term employees who can grow and develop within the business. Our employees have an opportunity to play a part in this growth and can expect to share the rewards as part of a dynamic and successful team. Working at IFX Payments provides an opportunity to collaborate with a team of experienced and culturally diverse professionals on a wide range of challenges. We encourage development at all levels in combination with an engaging and rewarding culture that encourages continuous learning, career progression and flexible working. IFX Payments is an equal opportunities employer and prides itself on its collaborative and supportive culture. OVERVIEW OF ROLE The Onboarding Manager will lead a team of 5 associates and will lead and enhance our Know Your Customer (KYC) operations. You will oversee a dynamic team of associates, ensuring the seamless and compliant onboarding of clients within a suitable timeframe. This role requires a strategic thinker with a strong understanding of AML/KYC regulations, exceptional leadership skills, and a commitment to continuous process improvement. RESPONSIBILITIES Lead and manage a team of Associates, providing training, guidance, and motivation to ensure they meet performance targets. Develop and implement strategies to optimise the KYC onboarding workflow, achieving and maintaining a 48-hour client onboarding timeframe. Ensure strict adherence to AML/KYC regulations and internal compliance policies, safeguarding the organisation’s regulatory integrity. Allocate tasks effectively, monitor team progress, and ensure the timely and high-quality completion of onboarding processes. Act as an escalation point for client queries, ensuring timely and professional resolution of issues. Maintain oversight of client interactions to ensure a seamless and positive onboarding experience. Conduct regular audits of onboarding activities to ensure accuracy, compliance, and mitigation of risks. Prepare and deliver detailed reports on team performance, compliance metrics, and process improvements to senior management. Drive continuous improvement by identifying inefficiencies and proposing innovative solutions, including leveraging technology where appropriate. COMPETENCIES & EXPERIENCE Extensive experience in KYC or Client Onboarding, with good evidence of work in a leadership role. Experience in Financial Services or a similar regulated industry is highly advantageous. In-depth understanding of AML/KYC regulations and compliance practices. Strong leadership and people management skills. Analytical and process-oriented mindset, with a focus on continuous improvement. Excellent communication and stakeholder management skills. Professional certifications (e.g., CAMS, ICA) are preferred. BENEFITS 25 days of annual leave bank holidays and your birthday off. Pension auto-enrolment with salary sacrifice contributions. Healthcare cash plan including support for dental, physio and therapies. Discounts on fitness, cinema discounts, shopping, travel, entertainment and more Life Insurance. Cycle to work. Nursery fees salary exchange. Employee Assistant Programme Career progression with excellent training and development. Company events – Pub nights, sporting events, seasonal parties, socials. ADDITIONAL INFORMATION Office based role, 5 days a week based in the Amersham office. You must be eligible to work in the UK to be considered for this position. Full background check will be carried out.