K.A.G. Recruitment have been instructed exclusively to recruit a Customer Operations Manager to join our client a technology driven, specialist industrial services provider offering a wide range of Engineering solutions and Technical services to a broad spectrum of industries at their client's site in Leominster.
Job Title: Customer Operations Manager
Location: Leominster, Herefordshire
Package: Competitive Salary + Company Car/Car Allowance, 25 days holiday plus stats, holiday purchase scheme and a wide range of additional benefits
Hours: Monday – Friday - 8am to 4.30pm
Purpose of the role:
To maintain an ongoing relationship with selected customers and sales staff on the client site and to utilise knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
1. Leadership, management, and development of team on site
2. Complete ownership of the customer relationship
3. Driving the highest standards of Health & Safety, the team and best practice across the site.
4. Responsibility for driving the success of the site, including P&L and site KPI's
5. Continuous Improvement initiatives relating to the stores and associated processes
6. People Management and Leadership together with good problem-solving skills
7. Customer f...