Overview:
We are seeking a dedicated and experienced Client Relationship Manager to join our team in the United Kingdom. As a Client Relationship Manager, you will play a crucial role in fostering and growing relationships with existing clients to drive revenue growth. This position offers the opportunity to work with tech-driven CX solutions and BPO services, collaborating closely with internal teams to ensure client satisfaction and identify up sell and cross-sell opportunities.
Location: Candidates can be based anywhere in the UK but will need to travel to the London office once or twice a month
Responsibilities:
1. Act as the primary point of contact for assigned clients, ensuring satisfaction and fostering long-term partnerships.
2. Identify upsell and cross-sell opportunities within existing client accounts for tech-driven CX solutions and BPO services.
3. Collaborate with operations, finance, and solution design teams to ensure seamless delivery of proposed solutions.
4. Track account performance, revenue metrics, and client satisfaction levels.
5. Stay informed about market trends, competitive landscape, and emerging technologies relevant to the contact center and BPO industries.
Qualifications:
6. Bachelor's degree in business, marketing, or a related field.
7. Minimum of 5 years of experience in account management, client relationship management, or a similar role within the BPO or CX technology industries.
8. Proven track record of growing revenue within existing accounts and achieving sales targets.
9. Strong understanding of tech-driven CX solutions and their application within the contact center and BPO sectors.
10. Exceptional communication, negotiation, and presentation skills.
Day-to-day:
11. The role can be based on the client's premises, work from home, or at the office in Canary Wharf.
12. High-energy role with dynamic priorities and frequent client interactions.
13. Collaborative environment with opportunities to work closely with global teams and stakeholders.
14. Work from home position with occasional travel required to meet clients and attend industry events.
Benefits:
15. Competitive salary and performance-based incentives.
16. Opportunities for professional development and growth within the organization.
17. Collaborative and dynamic work environment with global exposure.
If you are a results-oriented professional with a passion for client relationship management and revenue expansion, we encourage you to apply for this exciting opportunity. Join us in driving revenue growth and maintaining strong, strategic relationships with our existing clients.
Job Title: Client Relationship Manager Job Reference: 35101 Salary: Market related Sector: Location:
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