* Clean and maintain all main resort areas including bar, events hall, washrooms and reception building to high standard.
* To maintain good time keeping, ensuring you are organised and prepared to start each shift.
* To make recommendations where appropriate in the provision of improved customer service.
* Collect arrival and departure list from lodge administrator on a daily basis, prioritising the lodge cleaning for the day.
* Check daily which lodges are coming in/ leaving and edit cleaning plan accordingly.
* Create individual laundry bags for lodges full of all bedding and towels needed for each one.
* Highlight any issues in the laundry stock e.g. rejects to head housekeeper.
* Ensure all heating is turned down to set level after lodge is vacated.
* To ensure all lodges are cleaned to a high standard for all guests.
* To make sure all equipment used is in sound working order.
* To ensure all Z beds and cots are in good working order and are fully made up in lodges as requested.
* To maintain sufficient stock of all guest supplies in each lodge e.g. toilet roll, hand wash.
* To check inventory in lodges making the lodge office aware of any shortages.
* To make certain that all windows and front door is locked immediately after vacating lodges.
* To put on basic lighting and heating for all lodge arrivals.
* To hand all lost property in to the lodge office in sufficient time to ensure it gets returned promptly.
* To make sure all lodges that are in for 7 or more nights are serviced on or before the 7 th night.
Managing Relationships
* Develop and maintain relationships with all departments within the company to ensure there is a good flow of communication and understanding of customer expectations to ensure that service meets expectations.
* Establish and maintain good customer relationships at all levels.
* Act as an ambassador for the company at all times.
* Fully understand the many facets of the business and structure in order to value different requirements and act with diplomacy to achieve the best possible outcome.
* To deal with cleaning complaints in a prompt and professional manner.
* To be flexible in your approach so that you can help out with other duties when needed.
Health and Safety
* Report any maintenance issues, for example faults and damages to Lodge office to ensure work is completed promptly.
* Advise on safety aspects in the use of equipment and systems of work.
* To ensure any hazardous cleaning materials are stored and used safely.
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