Senior Credit Controller
Up to £38,000 per annum
Watford- Hybrid
This role supports the daily operations of a fast-paced Credit & Collections function. A key focus of the role is managing credit risk and accurately completing collection processes, regular risk reviews, and maintaining security bonds are essential to limiting bad debt.
KEY RESPONSIBILITIES:
* Prepare and release the weekly collections file accurately and on schedule.
* Perform daily cash banking, posting, allocation, and reconciliation tasks.
* Liaise regularly with our debt collection partner, ensuring weekly files are shared and tracked.
* Conduct weekly exposure reviews, reporting on key movements.
* Use available tools and data to manage and mitigate bad debt risk.
* Monitor financial alerts and respond to any indicators of change.
* Review credit reports and make decisions in line with credit policies.
* Proactively chase outstanding debts via email, phone, and SMS.
* Provide backup support to the Credit Control team by handling inbound calls, resolving queries, and addressing disputes.
* Ensure final balances are accurate and processed promptly.
* Year-on-year reduction in bad debt.
* Security bonds processed in line with policy-both returned and retained.
* Timely cash posting and full monthly reconciliation of general ledger balance sheets.
* Proactive monitoring and mitigation of credit risk and exposure.
KEY ATTRIBUTES:
* Experience in a high-volume, call-handling environment.
* Minimum 3 years' experience in a Credit Controller or similar role.
* Proven experience working with debt and credit agencies.
* Excellent written and verbal communication skills.
* Proficiency with SAP and other enterprise systems (e.g., ES).
* Ability to thrive under pressure while maintaining accuracy.
* Strong problem-solving skills and exceptional organisational abilities.
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