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Contract: Relief - Day and Night Shifts are available - please state if you have a preference.
Additional Salary Information: An additional 10% Night pay allowance is payable for hours worked 10pm to 8am.
Interview Date: To be confirmed.
The role of Concierge Worker will provide assistance with Housing Management functions in our Life-house Services and will often be the first point of contact for everyone accessing our Life-house. The role is pivotal in ensuring our vision for high quality, outcome-focused support services is delivered.
Key Responsibilities:
1. Manage front of house services to clients and deal with telephone calls and external visitors to the Centre.
2. Manage enquiries relating to available accommodation and facilitate access to emergency accommodation if required.
3. Assist with logging and reporting maintenance work, including emergency out of hours repairs.
The successful candidate(s) will be able to demonstrate:
* Two or more GCSEs including English and Maths or equivalent.
* Excellent customer service and people management skills with the ability to provide efficient front of house service.
* Knowledge of legislation relating to Health and Safety and safeguarding of service users and staff.
* Excellent planning, organising, and time management skills; proficient in a range of IT packages.
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