Hertfordshire Partnership University NHS Foundation Trust
Refer a friend to work for the Trust and receive up to £500!(A payment of £250 will be made when the applicant commences employment with us and a further payment of £250 will be made once they hit 6 months continuous service with us, terms and conditions apply)
Lead in the provision of a comprehensive, professional, effective secretarial and administrative service for the well-being team. The post holder is the first point of reference and must display a considerable degree of initiative, mature judgement, and maintain a calm, friendly, and efficient manner when dealing with service users, their relatives, colleagues, and visitors.
Main duties of the job
1. Ensure all correspondence is accurately and appropriately presented using current methodologies and medical terminology.
2. Be highly skilled and experienced in the full range of secretarial work practices, software programs, and specialised functional terms.
3. Be proficient and expert in care notes, advising and guiding others in the team, supporting new users and instructing them as necessary.
4. Use proficient internet skills to access, search, and retrieve data relevant to the team.
5. Utilize touch typing, audio, and shorthand skills as necessary to produce work in a timely manner.
6. Meet the needs of the teams by completing non-routine tasks on a daily basis.
7. Update skills as necessary and attend mandatory training.
8. Work unsupervised, prioritising own workload, using initiative as to what is routine and what is urgent.
9. Follow agreed guidelines/procedures while managing own work.
10. Participate in yearly appraisals with supervisor/line manager.
About us
Hertfordshire Partnership University NHS Foundation Trust is one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission. Our family of over 4,000 staff provides health and social care for people with mental ill health, physical ill health, and learning disabilities across Hertfordshire, Buckinghamshire, Essex, and Norfolk.
Job responsibilities
For detailed information on job responsibilities, please see attached Job Description and Person Specification.
Person Specification
QUALIFICATIONS/EDUCATION/TRAINING
* NVQ 3 or equivalent.
* Advanced keyboard skills.
* Intermediate level in a range of software packages; Word, Excel, PowerPoint.
* Good working knowledge of email and internet.
* Good standard of English.
* Numerate.
* Advanced secretarial skills.
* Experience in a secretarial environment.
* Experience in a mental health environment or NHS.
* Proficient knowledge of PARIS.
SKILLS/KNOWLEDGE/ABILITY
* Ability to organise and plan complex events, such as training sessions and therapy groups.
* Proficient in diary management and coordinating appointments.
* Experience of transcribing formal minutes of meetings.
* Experience of supervising and training others.
* Independent/lone working and team working skills.
* Experience of adapting to change and managing work in a changing environment.
* Evidence of flexibility and initiative, sensitivity, and enthusiasm to work.
ANALYTICAL SKILLS
* Problem solving, decision making, and analytical skills.
* Maintain accurate records of all referrals and patient details, discharging patients, and notifying all professionals and agencies involved.
COMMUNICATION SKILLS
* Excellent verbal and written communication and presentation skills.
* Experience in dealing with people in distress in a calm and confident manner, using de-escalation skills where appropriate.
* Proven skills and experience establishing effective working relationships with Managers and colleagues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer name
Hertfordshire Partnership University NHS Foundation Trust
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