Onsite day to day ICT support in a busy site office. The level of support to be provided will need proven experience of at least 2 years in a similar environment. Duties would include:
* 2nd Line support of laptop, desktop and VDI terminals
* Software and Hardware installations
* Hardware Break Fix for desktop, laptop and server environments
* Building and deploying workplaces
* Service Desk cover as required
* Bespoke projects as required
Ability to support and maintain Microsoft Windows Operating Systems (All versions, but mainly Win7 and Win10) in a corporate desktop and laptop PC environment, including management of deployed agents - McAfee, SCCM, etc.
Ability to support and maintain the Microsoft Office Application Suite in a corporate desktop and laptop PC environment, along with other business applications.
* Mobile device and MDM support
* Proven and demonstrable software and hardware troubleshooting skills
Interpersonal skills:
* Good verbal communication: with the ability to communicate to all levels of both the customer and FDS staff and management.
* Good written communication: for clear and concise call logging, escalations, documentation and email correspondence.
Personal skills:
* Strongly self-motivated with the ability to work alone under own initiative.
* Good organisational and time management skills:
Driving license required to provide support across the large site and surrounding satellite sites. Successful candidates are required to hold SC clearance or be eligible for vetting. DESIRABLE SKILLS/QUALIFICATIONS: CompTIA A+ Certification Microsoft Windows 7/10 training and certification Microsoft SCCM Microsoft Office
At DXC Technology, we're people first. Why? Because it's people that get the job done. We have a flexible, autonomous, and open work culture. It's successful because we have character: we're proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We're focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you'll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do. We currently have an excellent opportunity for a Deskside Support Engineer to provide onsite day to day ICT support based at our Yeovil site office. The role will require a flexible individual with competency across hardware and software support on desktops and laptops.