About our client:Our client is a growing distribution business seeking a motivated and dedicated Office Manager for a 12-month maternity cover contract. This role is pivotal in ensuring smooth office operations, supporting various teams, and maintaining high standards of customer service. If you are an organised and proactive individual with a passion for office management, we’d love to hear from you!What is on Offer:A 12-month maternity cover contract in a supportive and growing business.A collaborative and friendly working environment.The opportunity to gain experience across various business functions, from HR to customer service and office management.Competitive salary (£30,000 - £35,000) and benefits package.Hours: Monday - Thursday, 9:00 AM – 5:00 PM; Friday, 9:00 AM – 4:00 PMKey Responsibilities:HR & Customer Service:Act as the primary point of contact for the Customer Service team for holiday requests and absences.Liaise with Bright HR for employee-related support and queries.Provide coverage and support for the customer service team during absence periods, including order processing, purchasing, goods in, and dispatch.Office Management:Oversee office operations to ensure adequate staffing during office hours.Maintain a safe and compliant work environment by adhering to health and safety guidelines.Provide support to the Sales team with exhibition preparations and event logistics.Answer phones and greet visitors at the front door, ensuring a professional and welcoming environment.Monitor and maintain the three company email inboxes, ensuring timely responses and follow-ups.Ensure that both the office and warehouse are well-maintained and organised.Customer Service Management:Oversee and ensure the accuracy of sales orders and purchase orders.Respond promptly and accurately to customer and supplier requests, maintaining a high standard of customer service.Enforce stock profiles and ensure adherence to stock management processes.Ensure that all company processes and systems align with the Quality Management System (QMS) and company objectives.Log and report issues, ensuring that corrective actions are taken in line with QMS procedures.Support the end-of-month reporting and movements process, assisting with analysis and reporting.Handle customer service escalations and approvals in a timely and professional manner.Assist with tracking key performance indicators (KPIs) such as Gross Profit (GP), Booked Sales, Invoiced Sales, Inventory Value, and Aged Stock.Provide support to the Product and Sales teams in customer proposals and quotations.Additional Duties:Maintain the backend of the company’s online webshops, including monitoring inventory levels and product updates.Support the Finance Manager and Managing Director by providing requested data and reports.Provide regular operational updates to the Operations Director.Skills & Experience Required:Proven experience in office management, customer service, or a similar administrative role.Strong organisational skills and the ability to multitask effectively.Excellent communication skills, both written and verbal.Ability to work independently and as part of a team.Experience with HR processes and systems (e.g., Bright HR) is a plus.Knowledge of QMS, stock management systems, and distribution processes is an advantage.Proficient in Microsoft Office Suite and comfortable with managing various software tools.Prior experience in a fast-paced, growing business environment is preferred.If you are highly organised, proactive, and thrive in a fast-paced environment, we’d love to hear from you!This vacancy is being advertised on behalf of Appointments Personnel who are acting as an employment Agency.