Job summary An exciting opportunity has come up to join our friendly and busy department within the Theatres, Critical Care, Anaesthetics and Pain (CCTAP) directorate. We are looking for an enthusiastic self starter who has strong experience in operations management within a healthcare setting to manage the daily operations for the anaesthetics, critical care and pain teams. Based cross site, this role will operationally manage the daily administration for these three departments. You will oversee the rota coordinators for anaesthetics and critical care, support business planning for the services, write business cases to support the development of the groups, and own and manage the PTL for the pain management service. You will have a team of 3 rota coordinators, two medical secretaries, a band 4 anaesthetics admin support (QEH) and a band 6 assistant service manager reporting in to you, to support you with the running for the department. If you are interested in this opportunity please contact rachel.ruttnhs.net to discuss the role further. Main duties of the job A strong demonstrated knowledge of RTT management Provide on-going support to the anaesthetics and ICU Clinical Directors with Recruitment & job planning, service management and escalations. Tracking and ownership of all complaints relating to the the departments - ensuring an accurate and timely response is signed off and coordinated. Ownership and management of the departments budget and spend. Strong management and support of the Critical Care, Anaesthetics and Pain administration teams. Providing support to the clinical teams as needed and appropriate. Ensuring the clinical rotas are coordinated and managed appropriately cross site. To work at both UHL and QEH sites to ensure on site team support is available and visible. About us Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations: Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ and women, through improved recruitment and leadership development Widening access (anchor institution) and employability Improving the experience of staff with disability Improving the EDI literacy and confidence of trust staff through training and development Making equalities mainstream Date posted 26 February 2025 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year Per annum Contract Permanent Working pattern Full-time Reference number 197-LC6068A Job locations Lewisham Hospital and Queen Elizabeth Hospital london SE13 6LH Job description Job responsibilities Provide timely, efficient and effective operational service management leadership for both services within the Surgical Division to ensure these are responsive, innovative and provided to the highest possible clinical and performance standards. Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated. Take forward agreed projects to improve service delivery and patient experience in key areas. Lead on ensuring that all performance/quality targets are met. Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Surgical Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times. Job description Job responsibilities Provide timely, efficient and effective operational service management leadership for both services within the Surgical Division to ensure these are responsive, innovative and provided to the highest possible clinical and performance standards. Provide clear leadership ensuring that all staff are appropriately managed and developed, and that they are efficient, effective, engaged and motivated. Take forward agreed projects to improve service delivery and patient experience in key areas. Lead on ensuring that all performance/quality targets are met. Problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical colleagues. To be a key member of the Surgical Management Team, taking full responsibility for actions and for keeping other team members fully informed at all times. Person Specification Training & Qualifications Essential Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level Recognised post-graduate management qualification or equivalent experience. Desirable Masters level education Experience Essential Significant general and operational management experience to include the management of a large multidisciplinary group of staff - part of which to have been in the NHS A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams Experience of team working and building and maintaining effective working relationships in a multidisciplinary environment Fully developing staff potential through facilitating training, development and education initiatives Demonstrable ability to lead and influence Evidence of sound budgetary management experience Experience in service redesign and project management Demonstrable experience of relationship management with external regulatory bodies Intermediate IT software experience - internet based, databases, information systems and key MS office packages Experience of writing reports for high level committees and Trust Board Experience of managing a busy administration workload with conflicting priorities Experience of handling confidential and sensitive information in accordance with the Data Protection Act Experience of contributing to the design and development of standard and bespoke data reports Experience of developing and improving administrative procedures and practices Experience of using initiative and enthusiasm to problem solve/develop the service s with minimum disruption to the office Experience of contributing to policy development and implementation Desirable Clinical background Experience of working with external organisations (CCGs, GP practices) Experience in managing quality/ clinical audit/ clinical governance/ risk management issues Knowledge Essential Quality focussed with an innovative approach and ability to solve complex problems Ability to work under pressure and to prioritise duties Knowledge of health service structure and proposed changes Knowledge and ability to design and implement policies and procedures Excellent verbal and written communication skills Strong customer service skills where negotiation and influencing skills may be required Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines Ability to analyse a wide variety of sometimes complex situations/ information and make decisions within agreed guidelines Ability to write and present clear, concise reports and statistical information Good influencing and interpersonal skills Ability to establish and develop administrative and management systems Intermediate IT skills to include MS Word, Outlook and Excel Accurate typing skills Ability to work on own or as a member of a team Evidence of a commitment to and delivery of staff and organisational developmen Commitment to self development, with the ability to demonstrate knowledge of current policy and thinking affecting the NHS generally Personal Qualities Essential Proven self-confidence and ability to confidently state own position on issues. Flexibility - adapts to ensure achievement of objectives within constantly changing situations and environments. Self-motivated - possesses high internal work standards, sets stretching yet attainable goals; wants to do things better and to measure progress against targets. Strong sense of commitment to openness, honesty and integrity in undertaking the role. Commitment to ongoing life long learning and personal development. Motivation - driven by a genuine interest and concern for the quality and appropriateness of patient services. Ability to travel to all other Trust sites Person Specification Training & Qualifications Essential Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level Recognised post-graduate management qualification or equivalent experience. Desirable Masters level education Experience Essential Significant general and operational management experience to include the management of a large multidisciplinary group of staff - part of which to have been in the NHS A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams Experience of team working and building and maintaining effective working relationships in a multidisciplinary environment Fully developing staff potential through facilitating training, development and education initiatives Demonstrable ability to lead and influence Evidence of sound budgetary management experience Experience in service redesign and project management Demonstrable experience of relationship management with external regulatory bodies Intermediate IT software experience - internet based, databases, information systems and key MS office packages Experience of writing reports for high level committees and Trust Board Experience of managing a busy administration workload with conflicting priorities Experience of handling confidential and sensitive information in accordance with the Data Protection Act Experience of contributing to the design and development of standard and bespoke data reports Experience of developing and improving administrative procedures and practices Experience of using initiative and enthusiasm to problem solve/develop the service s with minimum disruption to the office Experience of contributing to policy development and implementation Desirable Clinical background Experience of working with external organisations (CCGs, GP practices) Experience in managing quality/ clinical audit/ clinical governance/ risk management issues Knowledge Essential Quality focussed with an innovative approach and ability to solve complex problems Ability to work under pressure and to prioritise duties Knowledge of health service structure and proposed changes Knowledge and ability to design and implement policies and procedures Excellent verbal and written communication skills Strong customer service skills where negotiation and influencing skills may be required Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines Ability to analyse a wide variety of sometimes complex situations/ information and make decisions within agreed guidelines Ability to write and present clear, concise reports and statistical information Good influencing and interpersonal skills Ability to establish and develop administrative and management systems Intermediate IT skills to include MS Word, Outlook and Excel Accurate typing skills Ability to work on own or as a member of a team Evidence of a commitment to and delivery of staff and organisational developmen Commitment to self development, with the ability to demonstrate knowledge of current policy and thinking affecting the NHS generally Personal Qualities Essential Proven self-confidence and ability to confidently state own position on issues. Flexibility - adapts to ensure achievement of objectives within constantly changing situations and environments. Self-motivated - possesses high internal work standards, sets stretching yet attainable goals; wants to do things better and to measure progress against targets. Strong sense of commitment to openness, honesty and integrity in undertaking the role. Commitment to ongoing life long learning and personal development. Motivation - driven by a genuine interest and concern for the quality and appropriateness of patient services. Ability to travel to all other Trust sites Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Lewisham and Greenwich NHS Trust Address Lewisham Hospital and Queen Elizabeth Hospital london SE13 6LH Employer's website https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)