You will provide professional and empathetic support to service users and process clinical orders for service (Hone Oxygen Order Forms / HOOFS)
Ensure all patient calls and HOOFs are processed correctly
Communicate effectively with Patients, Clinical Leads and colleagues
Be Customer Focussed, Always be Caring.
You will be able to demonstrate commitment to promoting Company values, attitudes and behaviours in all their interactions, namely:
Customer Focus
Always be Caring
Growth
Lead the Way
Make It Happen
Duties and Responsibilities
Job Specific:
• Problem solving equipment queries using NHS approved algorithm.
• Processing Home Oxygen Order Forms through NHS approved Desk Based Risk Assessment.
• Taking calls from patients and health care professionals and dealing with all enquiries in a positive and professional manner
• Taking on any reasonable further tasks that the Team Leader requires with full training
All Roles:
• Completion of necessary documentation and processes to ensure activities are completed in full.
• Adherence to company policies and processes at all times
• Contribute to the team performance by sharing and implementing best practice and ideas.
• Work with line manager to agree personal performance objectives aligned to department and Company objectives. Track personal performance against targets on a quarterly basis as a minimum, providing updates as required.
• Increase customer sati...