Housing Partner / Housing Officer
Camberley, Surrey
Temporary, 3-Month Contract
Full Time, 35 hours per Week (Hybrid Working Available)
Immediate Start
Please note a Full UK driving licence with access to a vehicle for business use is essential
As a Housing Partner, you will be the first point of contact for our customers, ensuring they receive a high-quality experience. Your role involves effective management and maintenance of tenancies and estates within your designated area, including handling allocations and lettings, arrears recovery, managing anti-social behaviour, and addressing customer complaints. This position is crucial in making our customers proud of the services and homes we provide.
Key Responsibilities:
Conduct sign-ups in accordance with our allocations and lettings policy.
Assist customers with tenancy changes such as successions, transfers, mutual exchanges, and assignments.
Engage proactively with customers to address rent and service charge arrears, supporting them to reduce arrears before legal action is necessary.
Respond empathetically to tenancy breaches, including ASB reports, using various tools and working with relevant partners.
Conduct checks to ensure adherence to tenancy agreements, support end-of-tenancy processes, and promote a debt-free culture.
Utilise appropriate legal remedies to end tenancies efficiently when required.
Ensure customer safety in homes and communal areas, working with safety colleagues to meet...