Job Title- Retail Manager
Job Purpose:
To lead and manage the efficient and effective operation of a retail store, ensuring exceptional customer service, adherence to company policies, and the smooth functioning of all retail activities.
Reports to: Area Manager
Key Accountabilities:
1. Budget Management:
- Maximize sales and profitability while adhering to budgetary limits set by the company.
2. Customer Service:
- Set a high standard of customer service for the team.
- Ensure that staff consistently deliver excellent customer service.
- Resolve customer complaints and issues promptly and effectively.
3. Stock Control:
- Oversee stock levels and ensure optimal inventory management.
- Place stock orders and manage deliveries according to company procedures.
- Ensure stock rotation, conduct regular date checks, and maintain stock replenishment.
- Perform regular stock audits and implement necessary adjustments.
4. Site Presentation/Merchandising:
- Ensure the retail space is well-presented, with all point-of-sale materials displayed according to planograms.
- Maintain high standards of cleanliness and housekeeping throughout the store.
5. Fuel/Forecourt Management (if applicable):
- Manage fuel orders and ensure compliance with company and statutory standards.
6. Administration:
- Oversee effective and timely completion of paperwork and administrative tasks for the store.
- Manage and maintain all store systems (e.g., Torex, back-office IT, CCTV).
- Implement promotions and marketing initiatives in a timely manner.
7. Security:
- Ensure compliance with security procedures to safeguard the premises, personnel, cash, stock, and property.
- Act as a key holder and respond to alarm activations outside of normal trading hours.
8. People Management:
- Manage staffing levels and rotas to ensure optimal coverage and service levels.
- Lead, motivate, and manage staff to deliver exceptional customer service and maintain professionalism.
- Delegate responsibilities effectively and ensure accountability among team members.
- Provide ongoing training and development opportunities for staff.
- Conduct performance reviews and address issues of poor performance or misconduct with the Area Manager.
- Manage holiday arrangements and ensure team engagement and morale.
9. Communication:
- Maintain regular communication with the Area Manager regarding the store's day-to-day operations and market trends.
- Communicate company information, policy updates, and procedures to employees through notice boards, staff meetings, or other appropriate means.
- Liaise with external agencies, authorities, and suppliers as required.
10. Site Maintenance/Hygiene:
- Oversee equipment upkeep and maintenance, reporting any issues promptly.
- Ensure compliance with hygiene and cleanliness standards through routine inspections.
11. Training:
- Conduct induction and ongoing training for staff to enhance their skills and performance.
12. Legal Compliance:
- Act as the license holder for the sale of alcohol (if applicable) and ensure compliance with all related legal requirements.
- Ensure compliance with legal requirements for the sale of petroleum spirit (if applicable).
- Conduct regular date and temperature checks.
- Ensure adherence to all Trading Standards requirements.
13. Health & Safety:
- Ensure compliance with all Health & Safety procedures and regulations.
- Promote staff awareness of safety procedures and their responsibilities.
Job Type: Full-time, Permanent
Salary Range: 32600£-42600£
Benefits:
- Company events
- Free parking
- Pension Scheme
Schedule: Flexible
Supplemental Pay Types: Bonus scheme, Yearly bonus
Work Location: In-person
Please note that the list of duties included in this job description is not exhaustive, and you may be asked to carry out other reasonable duties occasionally.