Description The Role With a dual reporting line in to the UK Head of Claims and the Global Product Head of Claims, you will support the implementation of the claims strategy and work collaboratively with other members of the global claims team. The role will manage the Energy, Marine and Specie claims team. Key Responsibilities: Team Performance To have read, understood and at all times comply with the Claims Manual and your authority limit. You are responsible for ensuring that each member of your team acts in accordance with the Claims Manual and their claims authority limits. To provide effective supervision of and if appropriate, handling of the higher value, complex claims within the global the Energy, Marine and Specie portfolios. To understand the operation of applicable claims controls and ensure that they are working effectively in your team. To the extent that any controls fail, you will report this to the Head of Specialty Industry Claims. Proactive claims management To develop a thorough understanding of the portfolio through weekly one to one meetings with your team and regular meetings with the portfolio underwriters. To allocate work amongst your team ensuring that all claims notifications are reviewed by suitably experienced, skilled and responsive claims adjusters. To proactively manage the claims portfolios and handle claims through initial notification, investigation, resolution, interim and final payments within authority levels in accordance with Canopius’ claims vision, the Canopius Claims Manual and all regulatory requirements. To drive excellent claim outcomes and monitor results, ensuring that the portfolio is appropriately reserved at all times. To monitor the profitability of the accounts in your portfolio by reviewing the actual versus expected and provide meaningful input into claims MI reports, monthly tracking meetings and quarterly reserving meetings and to flag areas of the claims portfolio that are underperforming to underwriters, actuaries and management; To act as the referral point for claims within your portfolio and to have in place an effective process ensuring that potentially significant claims or claims issues are escalated to the UK Head of Claims and/or the Global Product Head of Claims, as appropriate. To provide high quality reporting on claims; for example in weekly movement reports and monthly claims reports. To ensure that all claims leakage including but not limited to recovery and subrogation opportunities are identified and exploited. To ensure effective oversight and control of any outsource partners who may contribute to the handling of claims in your portfolio, flagging and remediating any issues of concern. To flag any issues of concern to the UK Head of Claims and/or the Global Product Head of Claims, as appropriate. Collaboration To demonstrate and ensure effective, appropriate and meaningful collaboration between you and key internal customers within Canopius (underwriting, actuarial, outwards reinsurance, finance, senior management, actuarial compliance, operations, HR and all other stakeholders). To develop and maintain key relationships with key customers internally. To proactively develop and maintain relationships with key external customers (key brokers, and where relevant, Insureds) and to ensure regular interaction with them, seeking feedback on your team’s performance. Market representation To establish and develop a network of peer contacts at other organisations in the market. To ensure that you keep up to date with market issues that may impact you and to ensure that these are flagged internally. Skills and experience: Experienced claims practitioner with experience in handling Energy and /or Marine claims, ideally in a lead capacity. Willingness to take responsibility and accountability. Have built solid relationships with clients and demonstrate strong client management skills. Understanding and application of legal and regulatory issues. Leadership / management experience.