Do you thrive on building strong relationships with customers and helping drive their success? Pi Datametrics is a leading SaaS company that specialises in organic search performance. We are looking for a Junior Customer Success Manager to join our Customer Success team at what is a very exciting time in the world of organic search. You’ll have a choice of working from home or from our central Brighton HQ. You’ll love this job if you’re: A fantastic communicator able to build and own excellent long-term relationships with key stakeholders A contributor to team goals, you understand the importance of retention and expansion A strategic thinker who wants to understand customer needs and challenges and help them achieve successful outcomes Someone who enjoys pursuing revenue growth opportunities A collaborator who is able to interact with internal teams to coordinate customer requests, resolve issues, and deliver exceptional customer support Someone who is organised and able to provide assistance to customers throughout their relationship with Pi from onboarding onwards Someone who is passionate about organic search and wants to keep up to date with industry trends, best practices, and competitors to provide valuable insights to customers You’re great at: Maintaining a positive attitude and a team player mindset Thinking creatively and strategically to develop initiatives and problem solve Communicating clearly and efficiently and building rapport with internal and external stakeholders in person and online Organisation, time management & detail Taking ownership and accountability If this sounds like you and you’re excited about joining a dynamic team, we'd love to hear from you. Package: Salary £30k depending on experience Flexible and remote working 25 Days Leave (increases at 1 per year then capped at 30) Perkbox Monthly company wide socials Charity days Statutory company pension