Please refer to the attached Job Description and Person Specification for full details of responsibilities. Word processing of all forms of correspondence, reports and summaries that are required by the team. To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner. Record information in the chosen software timely and accurately. Manage all calls within the defined time frame and in a controlled and professional manner. Deal with difficult callers in a calm and professional manner. Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. Book interpreters, online, face to face and transcribing of documents. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. Maintaining electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate. Undertake training of new staff as directed by Line Manager and/or other managers.