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An award-winning commercial vehicle maintenance company is looking for an Estimates Controller to join their busy office based in Wednesbury. This is an exciting and fast-paced role; the successful candidate will be a confident communicator and able to prioritize a busy workload. The role holder will be responsible for carrying out a range of duties associated with the sourcing of parts for the smooth progression of repair events for our clients and their customers.
Duties include:
1. Identifying and sourcing obscure parts/equipment that the company hasn’t encountered before (Google/Search Engines/direct with suppliers etc).
2. Collecting and evaluating data to estimate parts, equipment, and labour to complete a follow-up repair.
3. Sending quotes to customers, answering queries, and handling authorisations.
4. Working closely with suppliers.
5. Responding to customer, colleagues, and client’s telephone calls in a professional, courteous, and efficient manner.
6. Quickly assessing the detail of the requirements.
7. Updating customers and internal colleagues, clearly articulating next steps and actions being taken in an efficient and timely manner.
8. Checking details of all ongoing events for the status of VOR awaiting parts, updating status, and confirming accurately and clearly to allow the customer to be updated.
9. Checking engineer job sheets to verify all parts required.
10. Making clear notes to job sheets for parts colleagues to order and ship the correct parts.
11. Working closely with Engineers to come up with a methodical approach to problem-solving.
12. Ensuring email inboxes are handled efficiently and effectively, taking appropriate action to address issues raised.
13. Reporting all incidents to a line manager.
Person specification:
1. Excellent communication abilities.
2. Great customer service skills.
3. Proficiency in Microsoft Office suite.
4. Good numeracy skills.
5. Strong organisational skills & attention to detail.
6. Previous experience in an Estimator Role in the commercial vehicle or Automotive Industry (desirable).
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