Location: AbbeyAutoline Closing Date: Friday 21 Feb 2025 AbbeyAutoline is part of Prestige Holdings, which also includes Bond Lovis Insurance Brokers, Prestige Underwriting Services, Prestige Underwriting Services (Ireland), Customer Claims Assist, Covernet, Octane London Market, Reliable Vehicle Solutions, Find Insurance NI and Stroll Insurance. We intend to become Northern Ireland's insurance provider of choice. You'll help us get there by providing professional, knowledgeable advice and assistance to clients in respect of their claims. The role at a glance: Ensure that daily workflow is managed efficiently. Taking first notification of accidents/losses from clients and arranging onward reporting to insurers, as well as managing the claim to settlement. Display a combined level of expressing empathy along with competency. Provide expert and prompt service to all stakeholders. Day-to-day management of new and existing claims at the highest possible level of customer service, including administration. Day to day: Ensure that treating customers fairly is central to everything you do, by making sure that every claim is dealt with efficiently and accurately. Ensure that customers are satisfied with their claim handling to ensure business is retained. Ensure insurers remain confident in AbbeyAutoline through competent, efficient and professional handling of claims. Ensure clients are afforded empathy, next steps are provided, and they are informed what to expect. Ensure all claims are processed accurately and effectively, and in accordance with Company procedures. Ensure all correspondence is attached to the claim file to ensure a complete trail from beginning / progress / settlement. Ensure diaries and emails are actioned daily. Why work with us? Our award winning benefits include: Starting on 20 days annual leave plus 11 statutory days, with additional annual leave accruing based on length of service. Company Pension Scheme, which employees are automatically enrolled into after 3 months at 5%, with the Company matching up to 5% of their contribution. Life Assurance - 2 times annual salary. Private Medical Insurance (currently with Aviva) is available for employees following successful completion of the probationary period, you can also add family members to your policy at discounted rates. Income protection scheme. Generous insurance discounts for employees and family members. We are an equal opportunities employer NIJOBS To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.