Assimilate, manage, and communicate a wide range of information, some of which will be sensitive and complex and may involve matters relating to individual staff or patient matters or to matters of commercial confidence. Communicate with tact, understanding and discretion with members of the public/patients/carers when dealing with enquiries/complaints. Respond to all queries, correspondence and telephone calls coming into the office in a timely and professional manner. Initiate action where possible and report progress as appropriate. Employ judgement to ensure that messages and actions are prioritised and brought to the attention of the Executive and/or relevant leads as appropriate with any relevant supporting information. Receive and screen all incoming mail, obtaining any relevant background information. On behalf of the executive team and ICB prepare/commission draft responses as necessary, identifying appropriate action or referral. Initiate follow up action where necessary, ensuring that delegated Heads of draft an appropriate response, setting deadlines to ensure the senior team has sufficient time to review draft. Manage the Executive Directors emails, ensuring briefings and follow up actions take place, deadlines are met, junk mail is deleted, emails are reviewed and actions. Act on behalf of the Executive Director(s), in times of absence, by making rapid and accurate assessments of urgent/sensitive situations that can be addressed by appropriate colleagues within the organisation in order to meet deadlines, provide solutions and avoid disruptions. Plan for situations, which are known; and to be able to re-prioritise work to accommodate unexpected situations and interruptions. Effectively manage the diary of the executive team, prioritising meetings/appointments, as necessary, ensuring the executive team have sufficient work/reflective time. Organise events, including liaising with facilitators/speakers, sourcing venues, inviting participants and guests and devising and sending details of confirmation of booking and joining instructions etc.